Quality Meets Affordability

A $250 deposit is required when borrowing an appliance dolly.

• The deposit is fully refundable upon return of the dolly after inspection.
• The dolly must be returned in good condition & in a timely manner. Any damage, missing parts, or late returns may result in deductions from the deposit.
• Deposit refunds are processed immediately after the dolly is inspected. 

This ensures our equipment stays in good condition and available for all customers.

Customers have seven (7) business days from the date of purchase to arrange pickup or delievery of their product. Store closure days are not counted toward this period. 

If an item is not picked up or delivery is not schedule within the seven (7) business day timeframe, a $10 per day, per item storage fee will be applied starting on the next business day. 

We encourage timely pickup and are happy to assist with scheduling to additional charges.

To ensure the safety of our customers and to protect our merchandise, strollers are not permitted inside the showroom.

Our store layout includes narrow walkways and closely arranged furniture displays. Due to the limited space, strollers may create safety concerns and increase the risk of accidental damage to furniture and decor items. 

We understand this policy may cause inconvenience, and we sincerely appreciate your understanding and cooperation. Our team is happy to assist your during your visit to help make your shopping experience as smooth as possible.

Thank you for helping us maintain a safe and welcoming environment for all guests.

However, if you have a concern we will make some exceptions.

We love having you visit our furniture store and want everyone to feel comfortable taking their time, exploring, and enjoying the showroom.  

To Help us keep our furniture, displays and floors clean and looking there best, we kindly ask that food, snacks, and drinks NOT to be brought in to or consumed throughout the store or on the showroom floor.  

We completely understand that snack time happens-- for kids and adults alike! We just ask that you finish your food or drink before coming inside, or please enjoy it outside or leave it in your vehicle before continuing your visit. 

We know accidents happen, and sometimes its simply easy to forget our trash. However, spills, crumbs, and stains can quickly damage furniture and merchandise, so we appreciate everyone helping us prevent them. 

Thank you for your understanding and cooperation! We're happy to have you here and appreciate your help in keeping our showroom clean beautiful and welcoming for everyone. 

CHILD SAFTY REMINDER 

For the safety of all children, customers, and our employees, children must be supervised by parent or responsible adult at all times.

Please do not leave children unattended or allow them to climb, play on, run around furniture, appliances, or displays. Our team is regularly move furniture and appliances throughout the showroom and durn loading of purchased items, which can create unexpected safety hazards. 

Parents/guardians are responsible for supervising their children. Surplus Sales Outlet, LLC cannot be held responsible for accidents or injuries resulting from lack of supervision. 

Thank you for helping us keep our showroom safe and enjoyable for everyone. 

For the safety, cleanliness and comfort of our customers and employees, pets and non service animals are not permitted on the showroom floor.

We comply with all applicable Missouri and federal requirements regarding qualified service animals. Service animals that meet the applicable legal definition will be permitted in areas of the showroom open to the public. 

Emotional-support, comfort, companion, and therapy animals that do not meet the legal definition of a service animal are not permitted on the showroom floor. 

All permitted service animals must remain under the control of their handler at all times. We appreciate your cooperation and respect for this policy as we work to maintain a safe clean and professional environment for everyone.

For the health, safety, and comfort of our customers and employees, smoking and vaping are strictly prohibited inside the showroom and throughout our facility. 

This policy applies to all forms of smoking and vaping, including cigarettes, and vaping devices.

Cigarettes and cigars must be completely put away while inside the showroom.  Please do not carry or hold cigarettes or cigars while browsing, shopping, or conducting business.

We understand that habits can be difficult to break, but this is one policy we ask everyone to respect. Please ensure all smoking materials are properly put away before entering the showroom. 

Thank You for respecting our policy and helping us maintain a clean, safe, and professional environment for everyone.

IMPORTANT SAFETY REMINDER - CHILDERN MUST BE SUPERVISED

For the safety of all our customers, children and employees, children must remain under direct supervision of a parent or responsible adult at all times while in the store.

Please do not leave children unattended or allow them to climb, playing, move, or run around furniture, appliances, displays, or merchandise. 

Our team is frequently moving furniture and appliances throughout the showroom and loading purchased items, which can create serious and unexpected hazards for anyone nearby -especially children. We understand children can be curious and accidents can happen in an instant. However, for their safety, parents and guardians are responsible for keeping their children with them and appropriately supervised while shopping and during loading. Surplus Sales Outlet, LLC cannot assume responsibility for accidents or injuries resulting from child being left unattended or inadequately supervised. 

Our employees may also ask that a child be moved to a safe area if they are working around furniture, appliances, or loading equipment. We appreciate your cooperation and understanding. 

Our goal is simply to provide a safe and enjoyable shopping experience for everyone. Thank you for helping us keep our little customers safe!

At checkout, our goal is to provide every customer with professional, accurate, and efficient service. To accomplish this, we ask that customers give their full attention to our team during checkout process. 

CELL PHONE USE AT CHECKOUT

For  the safety and accuracy of your transaction, cellphone conversations and extended phone use are not permitted while being assisted at the checkout counter. 

We understand that you may occasionally need to take an important call. If so, please let our team member know and step away from the counter. We will be happy to assist your when you are ready.

WHY YOUR ATTENTION MATTERS?

APPLIANCE WARRANTY INFORMATION

Appliances purchases may include important warranty information, coverage limitations, registration requirements, and manufacturer-specific terms. Our team may review these details with you to help you understand the coverage associated with your purchased.

LOADING & TRANSPORTATION INSTRUCTIONS

For appliance pickups, our team may provide important instructions regarding loading, handling, securing, and transporting your appliance. These instructions are intended to help protect your purchase and promote safe handling.

ACCURATE & EFFICIENT CHECKOUT

• Confirm your purchase and payment information
• Review important product and warranty details.
• Communicate pickup and loading instructions.
• Answer questions before you leave.
• Reduce misunderstandings and prevent avoidable errors.
• Complete your checkout as quickly and efficiently as possible. 

We respect your time and want your experience with us to be as smooth as possible. Taking a few moments to focus on the checkout process allows our team to provide the information and assistance you need. 

Thank you for putting your phone away, listening carefully, and giving us the opportunity to serve you. 

WE APPRECIATE YOUR COOPERATION AND YOUR BUSINESS

Your attention helps us provide better, faster, and safer service.